October 18, 2007

Sprint Update

Filed under: Mobile, Sprint — Ryan @ 2:46 pm

Sprint

It was a bumpy road, but I’m now running on Sprint with the SERO plan. I’ll be 100% when I finish moving my applications over to the Centro and I have my number ported. Originally Sprint assigned me a phone number that was “already in use”. This led to some very confusing and frustrating phone calls. They went something like this:

Me: Hi, I have some questions about my account.
Sprint: Phone number please.
Me: (Recites number assigned)
Sprint: Name on the account?
Me: (Recites name)
Sprint: I’m sorry sir, that is not the name on the account.
Me: Sorry, this is the number you gave me.
Sprint: I am unable to help you unless you can prove to me that you are the account owner.
Me: I believe we are at an impasse.

Only a trip to the store to dispose of the bad ESN and ditching the number would resolve the situation. Seems going to the store can be helpful and saves time (which I had done that first). Sprint farms out their phone support to India, and no offense but they don’t know shit, and it’s very hard to deal with them.

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